Returns And Exchanges
Are any items non-returnable?
Some items are non-returnable, including final sale and customized products. Please check the product page for eligibility.
How long is my store credit valid for?
Store credit is valid for 12 months from the date it is issued.
How long will it take to process store credit?
Store credit is typically issued within 3–5 business days after your return has been approved.
How do I obtain a pre-paid postage return label?
Start your return through our Returns Portal. If eligible, a prepaid return label will be provided with your return instructions.
How will I know whether you've received my returned items?
We'll send you an email confirmation once your returned item has been received and inspected.
What is your returns policy if I've received an unwanted gift?
Unwanted gifts may be eligible for return if they meet our return policy. Please contact our support team for assistance.
What is meant by 'original, pristine condition and packaging?
Items must be unused, undamaged, and returned with all original packaging, tags, and accessories intact.
What is your return policy if I change my mind about my Pagerie item?
If you change your mind, you may return eligible items within our return window, provided they are unused and in their original condition.
What is your returns policy if my item arrives damaged or the wrong item has been shipped?
If your item arrives damaged or incorrect, please contact us as soon as possible. We'll work with you to arrange a replacement, exchange, or refund.